Defective or incorrect items
Please contact us within 7 days of receiving your order if:
• The item has an unreported defect
• The item was damaged during delivery
• An incorrect item was received
• Accessories or components are missing
Please provide clear photographs of the item and packaging. Once confirmed, a replacement or refund will be arranged at no additional cost.
Returns for personal preference
Returns or exchanges due to size, colour, fit or style must be requested within 7 days of delivery.
All items must remain unworn, unused, unwashed and unaltered, with all original tags, accessories and packaging intact.
Customers are responsible for all return and redelivery costs.
Customers are responsible for all return and redelivery costs.
*Returns and exchanges cannot be accepted for items with additional stains, damage, odors, missing components, or irreversible signs of excessive wear that compromise their resale condition.
Return requirements
• Contact us before returning any item
• Return the item in its original packaging
• Include all tags, accessories and components
• Include the original paper uniform invoice
• Use suitable packaging to prevent damage during transit
If the original paper uniform invoice has been lost, please contact us before returning the item. Alternative documentation approved by SevenStore will be required. Electronic invoices will be processed using the corresponding invoice record.
Returns or exchanges cannot be accepted if the item is damaged, incomplete, missing any tags, accessories or components, or returned without the required invoice documentation.
Non-returnable items
• Intimate apparel and socks
• Earrings and other hygiene-sensitive accessories
• Fragrance and personal care products
• Opened sealed or single-use products
• Sale and clearance items
• Pre-order, custom or made-to-order items
• Items specifically marked as non-returnable
This exclusion does not apply to items confirmed to be defective or incorrectly supplied.
Additional conditions
Each order is eligible for one return or exchange request only.
Repeated failure to collect orders or excessive return activity may result in future transactions being declined or account privileges being restricted.
Unboxing record
We strongly recommend recording a continuous video while opening your parcel. Claims involving damage, defects, missing components or incorrect items must be supported by clear photographs or other sufficient evidence.
SevenStore reserves the right to refuse claims that cannot be reasonably verified.